Below FAQ are some common questions from our customers.
We generally ship via USPS.
Orders generally take 7-10 business days to be processed & shipped out of our Factory in Maryland.
Contact Customer Service at firstname.lastname@example.org Include your name and order number, as well as a description of the damage. If you could include a photo of the broken candle, that would be great! If you have received an incorrect item, please note what item is missing from your order.
Please email email@example.com within 24 hours with your change request as soon as possible. We are happy to make adjustments to your order before it has shipped. Please note: our Factory is closed on Sundays, but we’ll do our best to respond ASAP.
Absolutely! Any of our candles make a fantastic gift on their own, but add in a gift bag and you have the perfect present! We do not include receipts in any order so your recipient will never know how much you spent. Please note: all shipments include Noir by NyRai Company’s return address & branding on the exterior shipping package.
Yes! We generally require up to 3 weeks lead time for custom label orders and there is an additional cost. For more information, visit our wholesale page.
Yes, for more information on bulk orders, please visit our wholesale page. Please contact us for information on bulk orders and to get the bulk discount applied to your order. If you're ordering in bulk, be sure to check out our wholesale candles!
We care about the community we call home, and we care about your community as well. Please contact us with your request.
Visit our stores at MGM National Harbor, Wellspring Manor & Spa, or Lash Moi that carry Noir by NyRai Candle Company products.
We do not offer retail sales at our production facility. Please visit our retail partners to purchase our candles in person.
Some of our fragrances are seasonal, meaning they are only available during certain times of the year, and some of our fragrances have retired meaning they are no longer currently offered.If you are looking for a specific scent that you do not see, please let us know by emailing firstname.lastname@example.org, and we’ll let you know if/when it will be available.
Our candles are made with 100% natural soy wax, a blend of phthalate-free fragrance oils, zero added dyes or toxins, and a cotton wick.
While we don’t add any animal-derived ingredients to our products, our products have not been certified as vegan.
Every Noir by NyRai Candle is made at our Factory located in Maryland,USA. Even our raw materials are all made in the United States.
Yes, our fragrances are created using a blend of fragrance oils. The use of fragrance oils tremendously increases the number of raw materials to which we have access, allowing consistency in product quality, as well as increased shelf life.
If you follow our Candle Burning Tips, then soot & smoke should be minimal. Remember to trim the wick to 1/4” prior to lighting, and keep the candle away from windy areas and items that may catch fire.
Yes! Soy wax is very non-reactive and even though someone may be allergic to soy in foods, in order for the allergy to take place, the soy must be digested to enter the bloodstream. If it's burned, the protein chains are broken up and are no longer the same molecules that could cause the allergy.
Our 6oz tins will burn for 30-40 hours, 8.5 oz will burn 40-50 hrs, and our 10oz jars will burn for 60-80 hours.
No, all of our wicks are metal-free! We use paper-core cotton wicks.
We strive to craft a candle that produces a scent that compliments a room rather than overpower it. The size of the room you are burning it in will also be a factor.